Privacy policy

Information used to provide the service

Tarvi handles account and company information, such as names, email addresses, phone numbers, and access roles. Service records can include customer and property details, service addresses, appliance identifiers, appointments, diagnoses, work notes, uploaded photos and documents, estimates, signatures, invoices, payment records, and communications.

Your service organization controls the business records it enters and which staff can access them. If you are a customer of another service organization using Tarvi, that organization also determines how it uses your repair records.

Device permissions and technical information

Features may request camera or photo access for work-order attachments, and Bluetooth or location access for supported device and payment features. Technician location is sent to dispatch while a workday is started and tracking is enabled. In the native app, precise location sharing continues in the background when the app is not in use or the screen is locked, so your company's dispatch team can locate your van during the workday. Tap End Day to stop workday location sharing. This location is not used for advertising. Stripe also uses location for secure in-person payments. Location is used only when you grant permission. Service addresses are also used for scheduling and routing. You can manage device permissions in your operating system settings; disabling a permission may prevent the associated feature from working.

Authentication uses session storage or cookies. Hosting, security, and payment services may process IP addresses, device or browser information, and diagnostic logs to operate the service and investigate errors or abuse. Stripe's mobile SDK processes device characteristics and interaction information for functionality, usage analytics, and fraud prevention. Tarvi does not use these features for advertising tracking.

Payments

Stripe processes card payments. Tarvi retains transaction references, amounts, payment and refund statuses, and limited card details needed for receipts and reconciliation. Full card numbers and card security codes are handled by the payment processor rather than stored in Tarvi’s work-order records. See Stripe’s privacy policy for its processing practices.

AI assistance and connected services

When you use Tarvi’s AI assistant, your prompt and relevant service-record context may be sent to AI providers through the application’s AI gateway to generate a response. Do not include passwords, payment credentials, or unnecessary sensitive information in prompts.

Enabled integrations may process information needed for their function, including maps and routing, parts lookups, warranty dispatch, accounting, and email or text messaging. Connecting an email account can allow the app to read or send messages within the permissions you grant. You can revoke a connection through the integration settings or the provider.

Use and sharing

Information is used to operate accounts, coordinate service work, process payments, deliver requested communications, provide support, and maintain security. It is shared with authorized staff, the service organization responsible for the work, and providers that supply hosting, storage, payments, AI, communications, and enabled integrations. Information may also be disclosed when required by law or to investigate fraud or protect the service. Providers may process information in countries other than your own.

Retention and your choices

You can request permanent account deletion in Tarvi, including from More or My Profile. Best Day Appliance LLC processes these requests within 30 days. Your private status link shows progress and completion confirmation after your sign-in is removed. You do not need to call or email to complete the request. We remove associated personal data except records that must be retained by law; any required retention is explained in your completion confirmation.

Information is retained as needed to provide the service, maintain business and financial records, resolve disputes, and meet applicable obligations. Retention can vary by record type and service organization. Removing an account does not necessarily remove invoices or repair records the organization must retain.

To request access, correction, deletion, or help with an account, email Service@bestdayappliance.com. We may verify your identity and coordinate with the organization responsible for the records before acting. You can also contact your service organization directly about its records. Tarvi is intended for business use, not for children.

Contact and changes

Contact Best Day Appliance LLC at Service@bestdayappliance.com about this policy. Updates will appear on this page with a revised effective date.